Terms and Conditions

Please read these Terms of Service carefully before using any services provided by Balloon Stories. Your use of the Services is conditioned upon your acceptance of and compliance with these Terms. These terms apply to all visitors, users, clients, customers, and others who wish to use the Service. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our sites. This includes, but is not limited to, modifying, altering, updating, or adding Services from time to time, and working with any new or existing third parties as necessary to provide such Services to you. It is your responsibility to check this page periodically for changes. You can review the most current version of the Terms at any time on this page.

Using the Website: This website is intended to be used only by those who may be interested in purchasing balloons from us or those purchasing balloons from us. You agree that we cannot be held responsible for issues arising from downloading, accessing, printing, copying or viewing the content found on this website for any reason. You agree that you will not modify, try to breach security features, manipulate or copy any portion of the website or information entering the shopping cart or attempt to view contents not intended for your viewing. You agree not to attempt to overload the server, manipulate the site in anyway or cause downtime to the site. Use of the website is at your own risk. 

Accuracy of website: All efforts have been made to provide accurate product information and prices. We reserve the right to correct any errors and cancel orders placed where orders were placed under such errors including errors in pricing.

Canceling Orders: We reserve the right to cancel any order for any reason.  Orders can be cancelled by the customer only when the order has not been shipped. 

Refunds / Returns:

You may return new, unopened, and unused items within 30 days from when your order ships. Please note that you are responsible for the return shipping cost which will not be refunded. A restocking fee of 20% of the value of the items will be deducted from the refund. We do not allow exchanges, a new order must be placed for a replacement after a return.

To request a return, please send an email to wholesale@balloon-stories.com

Online Inventory: The online inventory (quantity on hand, in stock) level is only a guide to the quantities believed to be available. The quantities available may be more or less or even zero versus what is shown online.

Limited Warranty: The product is used at the customers or users own risk.  In no event shall Balloon Stories be liable for incidental or consequential damages or any other claims beyond the limited recovery of the purchase price of the goods. 

Tradenames and Trademarks: Certain tradenames and trademarks on this website including the credit card logos and balloon brand names such as, but not limited to Gemar are not owed by us and are used only as intended to distribute and resell their product. Balloon pictures and balloon designs are also owned by their respective manufacturers. The design of the Website including all web design and images and logos not owned by other companies are the property of Balloon Stories and cannot be copied or used without permission.